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FAQ

How can I contact you for enquiries and feedback? 

Should you have any questions and suggestions, please email us at e-commerce@mindedge.com.sg or you can call us at + 65 6345 1618 

What are your modes of payment? 

You can pay using Visa, MasterCard and PayPal.

Do you have International Shipping?

Yes, in the event that your location is not in the shopping cart list, please email us at ecommerce@mindedge.com.sg. Our team will be more than glad to assist you. 

When will my items be delivered?

Delivery dates may vary depending on items, location and method of delivery.

For local delivery, it may take about 2-7 days depending on the option of delivery selected and location. For international shopping, it may take about 3-10 weeks based on your location and items ordered.

 

Please click the link below for our delivery policy:

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Can I track my order online? 

No, you are not able to track your order online. However, you may contact us at +65 6345 1618 to check on your orders. Alternatively, you may also send us an email at ecommerce@mindedge.com.sg

Do you have a Refund Policy? 

Products and programme enrolments are non-refundable. 

Please click the link below for our delivery policy. 

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Can I order and pick-up my purchase at your office?

Yes, we can arrange for self-collection.

If you wish to order and collect your items personally, we recommend that you follow the steps below:

·         Send your orders to: ecommerce@mindedge.com.sg

Title: Orders for Self-Collection

·         Kindly indicate in your email:

Ø  Name of Product/s

Ø  Quantity

Ø  Date and time of Pick-Up

Ø  Full Name

Ø  Contact Information

·         Our Customer Care Executive will get back to you shortly to confirm your order and collection date.

·         Please settle the payment for your orders when you visit our centre. We accept the following modes of payment: cash, cheque, NETS and credit cards.  

Mind Edge is located at:

Singapore Post Centre

10 Eunos Road 8

#13-09

Singapore (408600)

Please take the lift at the South Lobby

Nearest MRT: Paya Lebar MRT Station

·         Collection time: Tuesday to Sunday 10am – 5pm

Do I have to create a Paypal account to pay for my purchase?

No, you are not required to create your Paypal account to proceed with the transaction. You may pay directly using your credit card in the payment portal

How much is the shipping cost?

The shipping costs are based on the weight of your purchased items, delivery method and location.  To know the cost of your order, please follow the steps below:

·        Add the items in your shopping cart

·        Indicate your delivery address

·           Select your method of delivery (ie standard, priority or express)

·      You will see the different methods and corresponding fees

Can I back transfer or send cheque to purcahse your e-learning modules? 

We recommend that you go online to register your subscription and payment. However in the event that you do not have your credit, you can still enjoy and benefit from these powerful online lessons.

We may arrange for cheque payment or fund transfer. For further details, you may contact our hotline at +65 6345 1618 or email us at ecommerce@mindedge.com.sg

Can you book workshop tickets online?

Yes, workshops for adults and training programmes for professionals are also available online.  Buying your workshop tickets is similar as to purchasing your other items. Simply follow the steps below:

·         Add the items in your shopping cart

·         Indicate your Personal Information

·         For method of delivery, please mark it as “0”

·         Then, proceed with checkout and payment

·        In the paypal site, you have the option to pay with your Paypal account or pay with your credit card directly. Please note that creating paypal account is not compulsory but it is recommended for ease of transaction in future.

·         Once payment is completed, you will receive your acknowledgement receipt.

·         Our Customer Care Executive will send you the copy of your e-ticket within 2 working days after the payment was successful.